Augusta, GA (WJBF) – One area many turn to when there’s an Augusta problem is the Augusta 3-1-1 customer service line, but it closed for the day at it’s normal closing time of 5:30 p.m. on Tuesday. That is about a half-hour city issued a Boil Water Advisory which is affecting around 90,000 people.
The office did re-open at 10:00 p.m. Tuesday night, with the director and two other operators taking calls until midnight.
Augusta Commissioner Bill Lockett chairs the Commission’s Public Safety Committee and he is critical of the city’s response for notifying the public of the water issue. “We got to have instantaneous notification. What if the water had been poisoned by one of our enemies, or something? Can we afford to wait 24, 36, 48, hours for notification? It has to be fixed. It’s definitely broken, we can not do it,” he said.
Kelli Walker, who is the director of Augusta 3-1-1,said the decision was made to re-open based on the volume of calls that were coming in at the Augusta-Richmond County Emergency Management Agency (WMA) office.
Walker said, in the two hours the office was re-opened, they took 80 to 90 calls.