Atlanta, GA (WJBF) – Georgia Power officials tell us that the company has received increased reports from customers around the state of criminal “scam artists” attempting to defraud both business and residential customers over the phone this week.
Criminals are posing as Georgia Power employees asking customers to provide credit card information or to purchase a pre-paid debit card (Green Dot/MoneyPak) and provide the card’s account number, to avoid disconnection. Criminals are also asking customers to pay at places other than an authorized Georgia Power payment location.
If an account becomes past due, Georgia Power officials say the company will contact the customer via a prerecorded message to the primary account telephone or by letter requesting that the customer call Georgia Power to discuss the account.
Reminders from Georgia Power to avoid scams:
- Georgia Power will never ask for a credit card or pre-paid debit card number over the phone.
- Employees are not sent into the field to collect payment in person and will not ask a customer to pay anywhere other than a business office or Authorized Payment Location.
- If a customer receives a suspicious call from someone claiming to be from Georgia Power and demanding payment to avoid disconnection, they should contact the company’s 24-hour customer service line at 888-660-5890.
Georgia Power continues to work with law enforcement agencies throughout the state to identify and prosecute criminals who pose as Georgia Power employees in order to defraud customers. Additional information about frequent scams and how the company works to protect customers is available here.