AUGUSTA, Ga (WJBF) – There’s a new way for people who need help in Augusta to get in contact with 911.
Before, people in trouble could only dial 911 to get in touch with a dispatcher.
But now people can text 911 for help.
Augusta’s 911 Director says texting could be a life saving option when a person is in a position where they can’t make a call.
“An individual who’s been abducted, where they’re in a situation where they can’t make a voice call, active shooter school shooting something of that sort but the big push for texting 911 is for those individuals who have a hearing or speech impairment who can’t traditionally dial and make a voice call,” said 911 Director Daniel Dunlap.
Dunlap says someone in an emergency who can should always call and not text 911, and say no one should ever text 911 when driving.